1)

All cats must be in good health when checking in, and guests are responsible for truthfully reporting the cat’s past medical history and any food or drug allergies.

2)

Cats that have just undergone surgery, are vicious or aggressive, are excessively timid or nervous are not suitable for check-in.

3)

Guests need to trim the cat’s nails before checking in. If it is required to administer eye drops, ear cleaning, nail clipping and other medical procedures such as feeding medicine / health supplements, subcutaneous injection etc., the guest must make such a request before check-in. This hotel will decide based on the cat's actual conditions. If the cat is too resistant to contact with strangers, this Hotel will not provide the above services to prevent it from being frightened or injured. Nail Clipping and all items of medical procedures are subject to additional charges. All items with additional charges are not included in any offer/discount. Please contact this Hotel for details.

4)

All cats must have been vaccinated before they can check in. Customers are required to present the original vaccination card of a valid 3-in-1 vaccination for cats in accordance with Government Regulations.

5)

Guests must drip their cats with cervical anti-fleas liquid within one month before arrival to ensure the health of all other cats. The customer must take a video to prove that this has been done and send the video to this Hotel for record. The video must include the date of shooting, such as the date of the TV news or the lock screen of the mobile phone.

6)

Staff of this Hotel will conduct a simple physical examination of the cat before arranging check-in.

7)

Guests need to bring the cat’s usual food to avoid sudden food change causing gastrointestinal discomfort to the cat. If the guest does not provide cat food during check-in, this hotel will provide Go! Solutions dry food for free and Astkatta canned food at an additional charge, which are not included in any offer/discount. This Hotel is not responsible for any gastrointestinal discomfort caused to cats in this situation.

8)

This hotel is not responsible for the situation where more than one unneutered cat from the same family becomes pregnant while staying in the same room.

9)

If a cat is found to be unwell during the stay, this hotel will immediately notify the owner and ask the owner to take the cat to a veterinarian. If the customer is unable to take the cat to seek medical treatment due to any circumstances, this Hotel will immediately make arrangements on behalf of the owner with his/her consent and authorization. In order to avoid any delay in applying first aid to cats due to inability to contact guests in various emergencies, guests must sign an emergency consent authorization form during check-in to ensure timely medical assistance to the cats. Any associated additional charges will be the guest's responsibility and will be paid upon check-out. If the cat's condition worsens or dies while seeking medical treatment, this Hotel will not assume any legal responsibility or make any monetary compensation.

10)

This Hotel does not provide 24-hour service. If the guest conceals the physical condition of the cat and causes the cat to become sick or die during the stay (including but not limited to the above situations), this Hotel will not assume any legal responsibility or bear any monetary damages.

11)

All risks during the stay of the cat are borne by the guest. If the cat becomes ill, injured, lost, dies, etc. (including but not limited to the above situations), this Hotel will not assume any legal responsibility or bear any monetary compensation.

12)

If the cat unfortunately dies during the stay, this Hotel will immediately contact the owner or emergency contact person to handle the relevant matters. If the customer cannot be contacted at the time of the incident, this hotel will handle the hospice service first, and the related additional costs will be borne by the customer.

13)

Guests should check the cat's health when checking out and pay close attention to its condition after returning home. Should there be any physical discomfort observed on the cat, seek medical advice as soon as possible. This Hotel is not responsible for the physical condition of cats after checking out.

14)

This Hotel reserves the right to formulate new terms, modify and delete any terms and conditions at any time without prior notice.

15)

In case of any disputes regarding all terms and conditions, this Hotel reserves the right to make the final decision.

1)

After the guest has contacted this hotel for reservation of accommodation, if the check-in date is within 30 days or during peak season, the full amount must be paid to confirm the reservation. If the check-in date is 30 days later, 50% of the total amount is required as a deposit, and the balance must be paid on the day of check-in.

2)

All reservations are subject to payment confirmation and accommodation fees must be paid upon check-in. If using electronic payment, guests must take a screenshot and send it to this Hotel via Whatsapp for confirmation. Payment methods include cash, bank account transfer, FPS or PayMe.

3)

All bookings cannot be canceled once payment is confirmed, and the check-in date may only be changed once no less than one week in advance. If you cannot check in as scheduled due to any circumstances, the deposit will not be refunded.

4)

If you need to extend the stay of your cats, you must notify this Hotel no less than 48 hours ​before check-in. This hotel will make relevant arrangements based on room availability. If due to ​any circumstances it is necessary to extend the stay during the stay of the cat, the guest must ​pay the extended stay fee in full on the same day after confirming with this Hotel. To avoid any ​abandonment, if no payment confirmation is received within three weeks after the extension of ​stay is confirmed, this Hotel will call the police and arrange for the cat to be sent to the relevant ​agency. This Hotel is not responsible for the subsequent arrangements and will not assume any ​legal liability or bear any monetary compensation.

5)

Regarding early check-out, if the guest informs not less than one week before check-in, the fee for the unoccupied days may be fully refunded. If the guest informs 48 hours before check-in, half of the fee for the unoccupied days may be refunded. If the guest informs within 48 hours before check-in, all fees paid will not be refunded.

6)

If a cat is found to have infectious diseases, fleas, etc. at check-in, this Hotel will not provide boarding services for the cat, and the deposit will not be refunded and the services may only be rescheduled.

*

Peak season includes the annual Lunar New Year, Easter, summer vacation, Christmas and popular consecutive holiday periods.

1)

If Tropical Cyclone Warning Signal No. 8 or above/Black Rainstorm Warning Signal/Extreme ​Weather is canceled before 4:00 p.m., guests who have made a reservation must arrange check-​in/out on the same day. If the guest chooses to check in on the next working day, fee for the first ​reserved day of accommodation will not be refunded; If the guest chooses to check out on the ​next working day, an extra night of accommodation fee is required. The guest must pay the ​extended stay fee in full on the same day after confirming with this Hotel.

2)

If Tropical Cyclone Warning Signal No. 8 or above/Black Rainstorm Warning Signal/Extreme ​Conditions is canceled after 4:00 p.m., guests who have made a reservation can choose to ​arrange check-in/out during our office hours on the same day. If the guest chooses to check in ​on the next working day, the fee for the first reserved day of accommodation will be waived; If ​the guest chooses to check out on the next working day, the fee for the extra night of ​accommodation will be waived.

3)

If you encounter any severe weather conditions or related problems, please contact this Hotel.